Hi, my name is Jordan, and I’m the Clinic Director at an outpatient PT clinic in Southwest Michigan. Before arriving here, I worked in a Travel Therapy career, which allowed me to gain experience in a variety of clinics across the country and appreciate what we have to offer at Armor and Alliance in general.
Today I’ll share a little about our work, clinic culture, and patient population, which are all part of the reason I enjoy this career and this place.
Our Patients
On a typical day, I would say about 30-40% of our caseload is some type of thoracolumbar pathology, 20% shoulder injuries, 20% hip and knee dysfunction, and the rest would be a few cervical, elbow, wrist patients.
In our area, we tend to see a lot of working and family-oriented patients, and therefore a large focus for our team is helping patients understand the importance of fitting PT into their busy schedules.
Our Work
Obviously a lot of people want to know what we do at our clinic to avoid burnout, especially when it comes to the KPIs that are set for us. For my part, I start with helping people understand the expectations and why they need to be met. I explain to my team members that for us to all receive the bonuses, new equipment, etc., we need to meet the KPIs set by Alliance.
As part of that, I also explain that the KPIs set at a lot of other companies I have worked for during my Travel Therapy career allow me to really appreciate the goals at this company, as it allows for us to give great patient care while keeping the facility’s lights on and having the updates we like in the clinic. It helped me to understand that Alliance’s KPI goals are, in fact, very fair and reasonable.
Our Culture
On the clinician side, our culture is really bright and energetic. Our clinic is full of younger employees who are willing to learn, happy to be here, and focused on patient success. I’d hope that any clinician wanting to join our team would be willing to fit into a clinic full of laughter, joking, and even singing!
I attempt to bring positive energy and happiness to the clinic every day, to set the tone and culture as Clinic Director. I try to quickly address any negative conflict or feelings that I see arise, to prevent them from lingering and impacting the patient experience. In my experience, this is another thing that can contribute to burnout, when issues aren’t noticed or addressed by leadership, so I try to be mindful of that.
I’m really grateful to be a director of such a great clinic and appreciate the work our team gets to do to serve our community.
